911 Outage Affects TELUS And Koodo Mobile Customers Across BC

Another 911 outage was reported in British Columbia on Monday, this time affecting TELUS and Koodo mobile customers across the province.

Another 911 outage was reported in British Columbia on Monday, this time affecting TELUS and Koodo mobile customers across the province.

The issue affected cellphone users' ability to "communicate with and reach 911 call-takers" through either of the two carriers.

It has since been resolved.

During this time, callers were being advised to dial 911 from another carrier or landline, whenever possible.

Earlier this month, another outage left parts of B.C.'s Central and Southern Interior without 911 service for several hours. An investigation determined there had been a failure within a "core piece of technology" in TELUS’s network. 

During that outage, the public was advised to call their local police station's non-emergency line for help with any emergency situations – including those in which someone's health, safety or property was being threatened.

No reason has been given for yesterday’s outage.