B.C. Ferries Planning To Modernize Check-In Systems

BC Ferries is poised to undertake a multi-million dollar project aimed at transforming check-in and boarding processes for customers at its five major terminals.

“Without change, the company’s major terminals will not be adaptable for the future and will not be able to realize efficiencies, resulting in increased costs and heightened business risks.”, said BC Ferries Commissioner Eva Hage.

The agency says customers will benefit from reduced ticketing and check-in wait times, a more seamless, contactless journey for foot passenger travel provided by enhanced kiosks, fare gates and boarding pass validation, and express lane check-in at the terminals for pre-paid reserved customers in vehicles.

Foot passenger travel enhancements at Tsawwassen and vehicle express lanes at Duke Point will be operational in the fall of 2024.

Remaining terminals will be completed by the fall of 2027.

It all still needs to be approved.

Under the Coastal Ferry Act, BC Ferries must not incur a major capital expenditure in excess of $25 million without first obtaining the Commissioner's approval of the expenditure.

Over 16.5 million passengers and 6.8 million vehicles travelled through BC Ferries’ major terminals last fiscal year.

For more information, visit BC Ferries.