The BC RCMP is warning BC Hydro customers about a new scam where customers are tricked into providing personal information by calling a fraudulent BC Hydro customer support number.
There have been over a hundred reports throughout the province that paid advertisements are posing as BC Hydro urging customers to call their customer support number to set up new electricity services or reconnect service.
The ads use BC Hydro’s name, but the URL is not correct.
The false sites, police say, are often found online during a search. When customers call the fake number, the scammers ask the caller a similar set of scripted questions which BC Hydro uses in its own contact centre to verify customer identity.
The RCMP says it is actively investigating all reports of this scam and it is asking the public to report the issues to their local police if they have fallen victim.
The RCMP is working with BC Hydro to have these phishing websites removed from search engines but also request the public do their due diligence when on the internet to ensure they are on the legitimate website.
To avoid falling victim to scams, BC Hydro wants its customers to know it does not collect credit card or bank account information over the phone or by email or text.
If an account is in arrears, BC Hydro will send several notices by mail and use an auto dialer to remind customers to make a payment.
Customers can also check their account status at any time at BC Hydro.
For more information, visit BC RCMP.
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