Courtenay Conducting Resident Telephone Survey

Courtenay residents might be getting a phone call in the coming weeks from researchers looking for thoughts on City services, community priorities, and overall quality of life.

The City is once again partnering with Forum Research Inc. to conduct a resident telephone survey, “Your Courtenay, Your Voice.”

Researchers will randomly dial Courtenay residents aged 18 and older to help the City assess community needs and track trends over time, between November 4th and 15th.

This year's survey will:

• help shape strategic priorities and budgets
• highlight key community issues and services
• assess resident awareness of City programs and services
• uncover potential service gaps
• support continuous improvement within the City

Mayor Bob Wells says the survey will give the City a clearer picture of residents' changing needs and preferences.

“These insights are really crucial to align City services with what our community truly values,” said Wells.

The City’s Director of Corporate Services, Kate O’Connell, emphasized the importance of ongoing benchmarks.

“By comparing data over multiple years, we can better understand our residents' priorities over time,” said O’Connell.

“This will significantly enhance our decision-making processes to reflect the community’s evolving expectations.”

The results of the survey will be presented to Council early in the new year.

The City will be conducting the resident survey annually until 2027 to build a five-year dataset, then every two years starting in 2029.

To review the 2023 survey results visit City of Courtenay.